Frequently Asked Questions
Routes & Maps - are they easy to follow?
They are extremely easy to read. All routes are painstakingly critiqued and are walked multiple times before we publish the books to ensure that the route and directions are correct. The landmarks in the text are numbered and match up to the numbers on the map.
How many pages are the books?
- Charleston Tour (ebook and hard-copy are the same): 28 pages. Printed size is 4.25" x 11".
- Savannah ebook: 23 pages. Printed size is 8.5" x 11".
- Savannah Hardcopy: 36 pages. Printed size is 8.5" x 11".
- Washington DC ebook: 30 pages. Printed size is 8.5" x 11".
How quickly will I receive the ebook?
Immediately! After your purchase is completed, you'll see a link on the payment confirmation page where your books can be instantly downloaded. In addition, an email is also sent to the address that you provided the credit card processor with a download link.
I didn't receive the file in my email?
Check your spam or bulk mail folder in your email account. On the checkout page it asked for your email address. If you typed your email address in wrong then that's where it went. Please email us and we'll send the file if you are having problems or cannot find the email.
What software is needed to view and open the ebook?
Adobe Acrobat Reader - which is free and is installed on 95% of all computers already. See link below to download it if it's not installed.
I'm having problems opening the ebook. What should I do?
Download Adobe Acrobat Reader and try again. If you're still having problems then please contact us.
Time Limits on Downloading ebook
You only have 24 hours and a maximum of 4 download attempts from the time of purchase to download your ebook. After either 24 hours or 4 attempts, the download link becomes inactive. If for some reason you forgot to save the file or didn't access it within 24 hours please provide us with your purchasing email address or receipt number, we'll confirm your purchase, and then resend the download link.
How do I print the ebook?
Very easily! Once open, look at the top left corner of the window and click on "file"....you'll then see a box drop down and then click on "print". Make sure that you select "print all".
Can I forward the email or ebook to a friend?
Absolutely not. You are restricted under U.S. Copyright laws to redistribute the file to anyone else. If you do forward the email and it's opened by someone else other than the original buyer, the download link will automatically become inactive.
Hard Copy Questions
How soon will it take to arrive?
That all depends on how far you live from Charleston South Carolina. We process your order and mail within 24 hours. It is sent through the US Postal Service as First-Class Mail. It will take anywhere from 2-5 business days to arrive.
How the hard copy is packaged?
It is sent in a sealed envelope to protect it during shipping.
Have any additional question that we didn't answer here? Please ask us via the:
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